Frequently Asked Questions
f61 FAQ — Your questions, our answers
From VIP membership withdrawals and account management to playing on mobile — the most common questions from f61 players are answered right here.
At f61, the player experience is our priority. Whether it's payment matters, account security, moving up VIP levels, or playing smoothly on mobile — these aren't issues you face alone; we work through them together. This FAQ page is here to give clear, straightforward answers to complex questions. Read through, and if you still have questions at the end, reach out to us directly via Live Chat.
VIP Membership
f61 VIP members receive extra benefits that regular players do not. The most important benefit is the weekly cashback, where a portion of your total bets is returned to you depending on your VIP level. On top of that, VIP players also get access to exclusive promotions, priority support, and a smoother withdrawal experience.
f61 has three VIP levels. At Bronze level, you can receive up to 0.3% cashback per week. Silver level increases that to up to 0.5%, and Gold level — the highest VIP tier at f61 — goes up to 0.8%. Cashback is calculated based on your total verified bets placed during that week and is credited to your f61 account the following week.
Moving up in VIP level depends on how regularly and consistently you play. The more you bet and the longer you play at f61, the faster you can progress. Once you move from Bronze to Silver or from Silver to Gold, our VIP team will notify you and your higher cashback rate will take effect immediately.
Cashback is paid out once a week. Within a few days after the week ends, the cashback amount will appear as credit in your f61 account. Once received, you can use it to keep playing. You can ask via Live Chat to find out how much cashback you can expect for any given week.
Gold VIP players receive 0.8% cashback plus priority contact and exclusive offers from our support team. Once you reach Gold level, you can consider our f61 support team as dedicated to handling your needs first.
Customer Support
f61 has two contact channels. The first is the 24-hour Live Chat on the website, where you can get an immediate response in Burmese. The second is by emailing [email protected]. These two are the only official contact channels.
For a smooth and quick resolution, please have the following ready before contacting us — your f61 account username, the date and time the issue occurred, a relevant transaction number or screenshot if it is a payment issue, and a clear description of the problem. Providing these details allows the support team to give you a faster and more accurate response.
Yes. f61 Live Chat is available 24 hours a day, every day. Whether it is a public holiday, nighttime (MMT), or any other day, you can reach us and there will always be staff available to assist you in Burmese.
f61 customer support is set up for players in Myanmar, so the focus is on Burmese-language communication. Live Chat has Burmese-speaking staff, and players can explain their issues clearly in their own language.
Account Questions
First, check that Caps Lock is not on and carefully re-enter your password. If you are sure the details are correct but still cannot log in, contact f61 Live Chat and request an account recovery. Be cautious of anyone asking you to click an external password reset link — f61 staff will never ask for your password.
No. Each player is only allowed one f61 account. Duplicate accounts may be closed without notice and any funds in those accounts may be lost. If you have accidentally opened a second account, contact us immediately via Live Chat to get it resolved.
Yes, f61 can be accessed from any browser on any device. When you log in from a new device, our security layer may send a notification — this is a normal process, and you will need to verify your account before continuing. If you have any trouble, Live Chat is ready to help.
To update personal details (phone number, payment method, etc.), contact f61 Live Chat and complete identity verification. f61 does not accept changes requested by a third party — only the account holder can make changes, to keep your information secure.
A strong password should include uppercase and lowercase letters, numbers, and special characters, and be at least 8 characters long. Avoid using your phone number, birthday, or easy sequences like "123456". We recommend using a unique password for your f61 account that is different from your bank or other websites.
Withdrawals
At f61, bonus funds can only be withdrawn after wagering 20 times the bonus amount. For example, if you deposit 20,000 Ks and receive a 24,000 Ks bonus, you must wager 24,000 Ks × 20 = 480,000 Ks before withdrawing the bonus. Your deposit itself has no wagering requirement and can be withdrawn at any time.
Yes. f61 withdrawal service runs 24 hours a day, 7 days a week. Withdrawals normally take 15 minutes to 2 hours and are sent via KBZPay, Wave Money, AYA Pay, or CB Pay. There are no delays for public holidays or late-night requests.
Yes, this is an important security policy. f61 only sends withdrawals to KBZPay, Wave Money, AYA Pay, or CB Pay accounts registered in the player's own name. We do not send funds to third-party wallets — this protects players from financial fraud.
The minimum withdrawal amount at f61 is 10,000 Ks. This limit applies equally across all payment methods: KBZPay, Wave Money, AYA Pay, and CB Pay. Note that the minimum deposit is 5,000 Ks, which is different from the withdrawal minimum.
Playing on Mobile
Yes, you can add f61 to your home screen without downloading an app. On Android, open f61.mom in Chrome, then tap menu → "Add to Home screen". On iPhone/iPad, open it in Safari, tap the Share button, then choose "Add to Home Screen". This gives you an app-like icon so you can open it instantly.
For slots and live casino games, if the spin or round was already completed when your connection dropped, the result is saved on the game provider's server. When you reconnect and open f61, your balance will show the correct amount. If you suspect your balance is wrong, contact Live Chat with your round ID and we can check it.
Clearing your browser cache often fixes the problem. On Android Chrome, go to Settings → Privacy and security → Clear browsing data. On iPhone Safari, go to Settings → Safari → Clear History and Website Data. If that doesn't help, check that you have a strong connection and enough mobile data, then let us know via Live Chat.
f61 runs smoothly on smartphones and tablets with Android 8.0 or above and iOS 13 or above. It has been tested and confirmed to work well on popular phones in Myanmar including Samsung, Vivo, Oppo, Xiaomi, Tecno, and iPhone. You can also play via desktop browser (Chrome, Firefox).
You can play f61 through your phone browser — no app download needed. Just open f61.mom in Chrome, Safari, Samsung Internet, or any browser and start playing right away. No storage space used on your phone, and you get the full experience directly from the browser.
We're here to help
If you can't find your answer in the FAQ above, you can contact the f61 customer support team directly. Reach us instantly via Live Chat, or email [email protected] any time.